Receptionist

Western General Bodyworks; City of Melbourne; On-site; AUD 42,000 - 54,000; Full time

Job summary

Northern General Bodyworks is seeking an organized administrative professional in Melbourne to greet customers, handle calls and emails, collect information, and maintain smooth office operations.

You will schedule appointments, generate and close repair orders, invoice estimates, liaise with insurance companies, order parts, and support management in a fast-paced shop environment.

Qualifications

• High School Diploma or equivalent.
• 6 to 12 months related experience and/or training or equivalent combination of education and experience.
• Solid work history that demonstrates reliability.
• Maintain positive attitude and strong work ethic.
• Has a strong personality and adapt to work in fast paced environment.
• Ability to use PCs, printers, and related equipment.

Responsibilities

• Greet and assist customers through in-person, phone, and email conversations.
• Gather customer information, provide updates, and collect payment while providing top-notch customer service.
• Answer telephone calls and assist callers as needed. Take messages and follow-up as promised.
• Schedule appointments for customer vehicles.
• Generate and close repair orders.
• Invoice repair orders from BS/Insurance estimates.
• Contact and follow-up with insurance companies regarding payment status.
• Order parts, office supplies and shop supplies.
• Deliver vehicle to customer or other Shearer locations when needed.
• Assist Manager and Body Shop Staff as needed.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Multi-tasking

Education

High School Diploma

Tools

PCs

Printers

Job description

Northern General Bodyworks is seeking a skilled administrative professional to join our team. The ideal candidate is organized, able to multi-task and knows how to provide top-notch customer service. The confidence to take on challenges and grow in this role is the key to success.

The Company

Northern General Bodyworks is a family owned, automotive body repair business. We are your one-stop accident repair experts, and we offer repairs through all major insurance companies in Australia.

Greet and assist customers through in-person, phone, and email conversations.

Gather customer information, provide updates, and collect payment while providing top-notch customer service.

Answer telephone calls and assist callers as needed. Take messages and follow-up as promised.

Schedule appointments for customer vehicles.

Generate and close repair orders.

Invoice repair orders from BS/Insurance estimates.

Contact and follow-up with insurance companies regarding payment status.

Order parts, office supplies and shop supplies.

Deliver vehicle to customer or other Shearer locations when needed.

Assist Manager and Body Shop Staff as needed.

Other duties as assigned.

Education and Requirements:

High School Diploma or equivalent.

6 to 12 months related experience and/or training or equivalent combination of education and experience.

Solid work history that demonstrates reliability.

Maintain positive attitude and strong work ethic.

Has a strong personality and adapt to work in fast paced environment.

Ability to use PCs, printers, and related equipment.

Body shop experience preferred but not required.

All applications will remain confidential.