Customer Sales Support Specialist - Hybrid & Growth

OMICRON electronics GmbH; Melbourne; Hybrid; AUD 50,000 - 70,000; Full time

Job summary

OMICRON electronics Australia Pty Ltd in Melbourne is seeking a customer service and sales support professional to manage inquiries, process orders and coordinate delivery from quotation to invoice. You will work closely with the sales and operations teams to ensure accurate fulfilment and timely communication with customers.

You will also maintain CRM data quality, assist with portal access, payments and post-sale support, with a hybrid work arrangement after completion of training.

Qualifications

• Working experience in office-based sales support and order fulfilment
• Experience in order processing, freight coordination and invoicing in an international context
• Knowledge of and experience with customs topics and incoterms
• Excellent MS Office knowledge. Experience with Microsoft Dynamics ERP and CRM ideal
• Professional communication skills - both verbal and written
• Attention to detail and strong problem-solving skills
• Enjoy working with people in a small team environment, a friendly, open-minded person
• Reliable, ability to take the initiative and work independently
• Hands on and flexible team environment

Responsibilities

• Attend to customer enquiries via email and phone
• Work alongside our sales and operations teams to support the customer purchase journey from quotation to order to delivery to invoice
• Work closely with sales team to ensure accurate and timely fulfilment of customer orders
• Communication with customers regarding orders, confirmations, delivery and invoicing
• Maintain a close working relationship with our Austrian order fulfilment team
• Maintain and improve data quality in our customer database (CRM) and maintain accurate system notes
• Support our sales team in opportunity management and lead follow-up (no cold calling)
• Support our customers to access the OMICRON Customer Portal
• Handle customer payment processes, including credit and collection discussions
• Provide back-up to the CSS team in other processes (product servicing and training)
• Participate in and contribute to team meetings and goal setting
• Identify continuous improvement opportunities
• Perform other duties as required

Job description

OMICRON electronics Australia Pty Ltd in Melbourne is seeking a customer service and sales support professional to manage inquiries, process orders and coordinate delivery from quotation to invoice. You will work closely with the sales and operations teams to ensure accurate fulfilment and timely communication with customers.

You will also maintain CRM data quality, assist with portal access, payments and post-sale support, with a hybrid work arrangement after completion of training.