Customer Sales Support

OMICRON; Melbourne; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work after training

Job summary

OMICRON electronics Australia Pty Ltd is seeking a Sales Support / Order Fulfilment professional in Melbourne to assist customers through the quotation, order, delivery and invoicing processes. You will work closely with sales, operations and the Austrian fulfilment team to ensure accurate, timely order fulfilment and strong customer service.

The role requires experience in order processing, freight coordination, invoicing, and familiarity with customs topics and Incoterms, plus excellent MS

Qualifications

• Experience in order processing and invoicing
• Knowledge of customs topics and Incoterms
• Strong MS Office skills and experience with Dynamics ERP/CRM

Responsibilities

• Attend to customer enquiries via email and phone
• Support the customer purchase journey from quotation to order to delivery to invoice
• Collaborate with sales and operations to ensure accurate and timely fulfilment of orders
• Communicate with customers about orders, confirmations, delivery and invoicing
• Coordinate with the Austrian order fulfilment team
• Maintain data quality in the CRM and ensure accurate system notes
• Assist sales with opportunity management and lead follow-up (no cold calling)
• Help customers access the OMICRON Customer Portal
• Handle customer payment processes, including credit and collection discussions
• Provide back-up to the CSS team in product servicing and training
• Participate in team meetings and goal setting
• Identify continuous improvement opportunities
• Perform other duties as required

Skills

Sales support

Order fulfilment

Freight coordination

Invoicing

CRM usage

MS Office

Communication skills

Attention to detail

Tools

Microsoft Dynamics ERP/CRM

MS Excel

Job description

• Attend to customer enquiries via email and phone
• Work alongside our sales and operations teams to support the customer purchase journey from quotation to order to delivery to invoice
• Work closely with sales team to ensure accurate and timely fulfilment of customer orders
• Communication with customers regarding orders, confirmations, delivery and invoicing
• Maintain a close working relationship with our Austrian order fulfilment team

Maintain and improve data quality in our customer database (CRM) and maintain accurate system notes

Support our sales team in opportunity management and lead follow-up (no cold calling)

Support our customers to access the OMICRON Customer Portal

Handle customer payment processes, including credit and collection discussions

Provide back-up to the CSS team in other processes (product servicing and training)

Participate in and contribute to team meetings and goal setting

• Identify continuous improvement opportunities

Perform other duties as required

What makes you a great fit

• Working experience in office-based sales support and order fulfilment
• Experience in order processing, freight coordination and invoicing in an international context
• Knowledge of and experience with customs topics and incoterms
• Excellent MS Office knowledge. Experience with Microsoft Dynamics ERP and CRM ideal
• Professional communication skills - both verbal and written
• Attention to detail and strong problem-solving skills
• Enjoy working with people in a small team environment, a friendly, open-minded person
• Reliable, ability to take the initiative and work independently
• Hands on and flexible team environment

What our team appreciates most

• A unique organizational culture based on trust, personal freedom and individual responsibility
• A work environment with a strong focus on sustainability, diversity and flexible time management
• State-of-the-art infrastructure and professional teams who enjoy their work
• A creative and international environment in which innovative ideas are valued
• Learning and development opportunities for professional and personal growth

• This role provides generous benefits and is eligible for a hybrid working arrangement after satisfactory completion of training.
• Shortlisted applicants will be asked to participate in a paid 'Taster Day'.
• All applications will be treated in strict confidence.

Applicants must already have the right to work in Australia.

Passion and motivation are just as important to us as the job profile. If the position appeals to you, even if you don't fulfil every requirement, then convince us with your enthusiasm. Your commitment counts!

OMICRON electronics Australia Pty Ltd

Human Resources

At OMICRON, you’ll work in an environment shaped by trust and openness. We believe that our teams perform at their best when people feel valued, heard and empowered to contribute their ideas. We actively welcome different perspectives and embrace diversity, because it strengthens how we think, collaborate and innovate.

Since 1984, we have been developing testing, diagnostic, monitoring and cybersecurity solutions that help keep energy systems safe, secure and reliable – today used in more than 170 countries worldwide. What connects our teams globally is a shared sense of responsibility: for our work, our customers and each other.