Customer Sales & Order Support Specialist

Omicron-Electronics; Melbourne; Hybride; AUD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Generous benefits

Career development

Résumé du poste

OMICRON electronics Australia Pty Ltd in Melbourne is seeking a proactive sales support specialist to assist customers from quotation to delivery and invoicing. You will collaborate with sales and operations, manage orders, and maintain CRM data.

You’ll work closely with the Austrian fulfilment team, handle payments, and support the customer portal. Hybrid work is possible after training, with generous benefits and a people-focused culture.

Qualifications

• Experience in office-based sales support and order fulfilment.
• Knowledge of customs topics and incoterms.
• Excellent MS Office knowledge; Dynamics ERP/CRM ideal.
• Professional verbal and written communication.

Responsabilités

• Attend to customer enquiries via email and phone.
• Support customer purchase journey from quotation to invoice.
• Coordinate order fulfilment with sales and operations teams.
• Communicate with customers about orders, deliveries, and invoicing.
• Collaborate with Austrian order fulfilment team.
• Maintain CRM data quality and notes.
• Assist sales with opportunity management and lead follow-up.
• Support customer portal access.
• Handle payment processes, including credit discussions.
• Provide back-up to CSS team in product servicing and training.
• Participate in team meetings and goals; identify improvement opportunities.
• Perform additional duties as required.

Connaissances

Office sales support

Order fulfilment

Freight coordination

Invoicing

Communication skills

Attention to detail

Teamwork

Initiative

Outils

MS Office

Microsoft Dynamics ERP

CRM system

Description du poste

OMICRON electronics Australia Pty Ltd in Melbourne is seeking a proactive sales support specialist to assist customers from quotation to delivery and invoicing. You will collaborate with sales and operations, manage orders, and maintain CRM data.

You’ll work closely with the Austrian fulfilment team, handle payments, and support the customer portal. Hybrid work is possible after training, with generous benefits and a people-focused culture.