Customer Resolution Specialist — Mon–Fri, No Weekends

The Recruitment People; Gold Coast City; Sur place; AUD 59 000 - 72 000; Plein temps

Avantages offerts par ce poste

Bonus opportunity

Résumé du poste

The Recruitment People is seeking an experienced Customer Service Officer on a full-time basis on the Gold Coast. Based in an established Australian business with a national customer base, you will handle aftersales enquiries, resolve disputes, and ensure accurate orders while coordinating with internal teams.

Join a busy office environment where no two days are the same and contribute to an improved customer experience through clear information, calm communication, and a practical

Qualifications

• Experience in customer service or complaints handling.
• Excellent written and verbal communication.
• Ability to manage difficult conversations calmly.
• Solutions-focused and practical problem solving.
• Strong attention to detail and ability to multitask.
• Good computer and administration skills.
• Ability to work independently with sound judgment.

Responsabilités

• Manage customer aftersales enquiries via phone and email.
• Investigate concerns, negotiate solutions and resolve issues professionally.
• De-escalate difficult conversations and maintain professionalism.
• Provide clear information regarding products, orders and policies.
• Review and amend customer orders for accuracy.
• Coordinate with internal teams to meet customer requirements.
• Maintain accurate customer records and correspondence.
• Assist with general administration when required.

Connaissances

Communication skills

Problem solving

De-escalation

Attention to detail

Multi-tasking

Independent work

Positive attitude

Description du poste

The Recruitment People is seeking an experienced Customer Service Officer on a full-time basis on the Gold Coast. Based in an established Australian business with a national customer base, you will handle aftersales enquiries, resolve disputes, and ensure accurate orders while coordinating with internal teams.

Join a busy office environment where no two days are the same and contribute to an improved customer experience through clear information, calm communication, and a practical