Customer Resolution Specialist — Flexible Hours

Talent Propeller Limited; Coffs Harbour City Council; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Flexible hours

Generous leave

Brand new office

12% superannuation

Career development

Job summary

City of Coffs Harbour is seeking a Customer Resolution Officer to deliver exceptional service to our community. You’ll be at the frontline handling inquiries—from development applications to ranger-related questions—connecting people with the information they need.

You’ll work across council functions, building knowledge of the organisation, and resolving enquiries at first contact where possible. A supportive team culture underpins continuous improvement and learning.

Qualifications

• Experience in customer service, administration or customer support environments.
• Strong communication skills and the ability to explain information clearly and confidently.
• Ability to navigate multiple systems and learn complex information quickly.
• Sound problem-solving skills and initiative when responding to customer needs.

Responsibilities

• Provide frontline customer service to residents, guiding them through council services.
• Resolve enquiries at the first point of contact wherever possible.
• Navigate and learn complex information across council systems and processes.
• Collaborate with team to improve customer experiences and knowledge systems.

Skills

Customer service

Administration

Communication

Problem-solving

Teamwork

Resilience

Education

Certificate IV in Business Administration

Job description

City of Coffs Harbour is seeking a Customer Resolution Officer to deliver exceptional service to our community. You’ll be at the frontline handling inquiries—from development applications to ranger-related questions—connecting people with the information they need.

You’ll work across council functions, building knowledge of the organisation, and resolving enquiries at first contact where possible. A supportive team culture underpins continuous improvement and learning.