Customer Resolution Specialist - Flexible Hours & Impact

City of Coffs Harbour; Coffs Harbour; Vor Ort; AUD 68.000 - 83.000; Vollzeit

Benefits dieser Stelle

Brand new office location at YarrilaPl

Flex time

Flexible work arrangements

Generous leave entitlements

Career development opportunities

12% superannuation

Zusammenfassung

City of Coffs Harbour is seeking a Customer Resolution Officer to deliver exceptional service to our community. You’ll be at the frontline, guiding residents through council services and resolving enquiries with empathy and professionalism.

Role involves collaborating with teams, contributing to knowledge systems, and supporting continuous improvements to enhance customer experiences. This is a permanent full-time position in a busy local government environment.

Qualifikationen

• Experience in customer service, administration or customer support environments.
• Strong communication skills and the ability to explain information clearly and confidently.
• Ability to navigate multiple systems and learn complex information quickly.
• Sound problem-solving skills and initiative when responding to customer needs.
• Collaborative approach and commitment to being part of a high-performing team.
• Resilience and the ability to manage difficult conversations professionally.

Aufgaben

• Deliver exceptional customer service at the frontline and resolve enquiries where possible.
• Explain information clearly, listen to needs, and guide residents through Council services.
• Handle complex issues with empathy and professionalism, ensuring positive outcomes for the community.
• Contribute to knowledge systems, participate in continuous improvement and build trust with customers.

Kenntnisse

Customer service

Communication

Systems navigation

Problem solving

Team player

Resilience

Ausbildung

Certificate IV in Business Administration

Jobbeschreibung

City of Coffs Harbour is seeking a Customer Resolution Officer to deliver exceptional service to our community. You’ll be at the frontline, guiding residents through council services and resolving enquiries with empathy and professionalism.

Role involves collaborating with teams, contributing to knowledge systems, and supporting continuous improvements to enhance customer experiences. This is a permanent full-time position in a busy local government environment.