Customer Relationship Specialist - Lending and Digital Banking

Bendigo And Adelaide Bank; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Health and wellbeing support

Private health insurance options

Employee Assistance Program (EAP)

BEN U corporate university

Job summary

Bendigo Bank is seeking a Customer Relationship Officer in Ashburton to deliver an exceptional end-to-end banking experience. You’ll help customers with their needs, educate them on our online platforms, and tailor lending options to reach their goals.

You’ll thrive in a dynamic, high-impact role with on-the-job training and opportunities to grow. Join a team that values community impact, collaboration, and a welcoming culture.

Qualifications

• Proven ability to achieve sales results through solutions that truly meet customer’s needs.
• Confidence to communicate with new and existing customers face to face and over the phone.
• The ability to quickly build relationships and rapport with customers and colleagues.
• Eagerness to understand and share what makes our bank different.
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals.
• Experience in consumer lending - a plus but certainly not essential.

Responsibilities

• Deliver win-win solutions by understanding customers’ current and future goals and designing tailored solutions.
• Educate and support customers with their digital literacy and online banking needs.
• Guide customers through personalised lending solutions, including personal loans and credit cards.
• Be a lifelong learner with on-the-job training and learning opportunities.
• Build connections by supporting customers and communities while enjoying a positive team culture.

Skills

Sales results

Communication

Relationship building

Bank differences

Collaboration

Consumer lending

Job description

Bendigo Bank is seeking a Customer Relationship Officer in Ashburton to deliver an exceptional end-to-end banking experience. You’ll help customers with their needs, educate them on our online platforms, and tailor lending options to reach their goals.

You’ll thrive in a dynamic, high-impact role with on-the-job training and opportunities to grow. Join a team that values community impact, collaboration, and a welcoming culture.