Customer Relationship Specialist — Drive Banking Solutions

Bendigo Bank; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Health and wellbeing support

Discounted gym memberships

Private health insurance options

Employee Assistance Program (EAP)

Corporate university BEN U

Job summary

Bendigo Bank is hiring a Customer Relationship Officer at the Ashburton Branch in Australia. You will deliver an exceptional customer experience by meeting customers’ end-to-end banking needs, educating them on digital platforms, and recommending suitable products and services.

This permanent, full-time role emphasizes relationship-building and community engagement. You will work in a dynamic, customer-focused environment with on-the-job training and opportunities for career development, with a

Qualifications

• Proven ability to achieve sales results through solutions meeting customer needs.
• Confidence to communicate with new and existing customers face to face and over the phone.
• Ability to quickly build relationships with customers and colleagues.
• Desire to understand what makes Bendigo Bank different and to share it with customers.
• Drive for collaboration within a team.
• Experience in consumer lending is a plus but not essential.

Responsibilities

• Deliver exceptional customer service and end-to-end banking solutions.
• Assist customers with inquiries and educate them about online platforms.
• Recommend products and services that best fit customer needs.
• Guide customers through personalised lending options and credit cards when applicable.
• Build relationships with customers and colleagues to support community banking goals.

Skills

Sales orientation

Customer communication

Relationship building

Collaboration

Banking products

Consumer lending

Job description

Bendigo Bank is hiring a Customer Relationship Officer at the Ashburton Branch in Australia. You will deliver an exceptional customer experience by meeting customers’ end-to-end banking needs, educating them on digital platforms, and recommending suitable products and services.

This permanent, full-time role emphasizes relationship-building and community engagement. You will work in a dynamic, customer-focused environment with on-the-job training and opportunities for career development, with a