Home Lending Relationship & Retention Specialist

Bendigo Bank; Melbourne; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Employee assistance program (EAP)

Job summary

Bendigo Bank is hiring a Home Lending Retention Specialist to nurture and grow customer relationships, with a focus on keeping clients by offering tailored lending options. You will conduct holistic conversations and collaborate with multiple teams to ensure customers stay engaged and supported.

The role emphasizes lending product knowledge, strong service skills, and the ability to work in a hybrid environment with flexible office attendance.

Qualifications

• Proven experience in personal or home lending, including loan servicing and health checks.
• Extensive customer service experience with strong relationship-building skills.
• Ability to work effectively within a virtual team environment.
• Understanding of lending products, policies and regulations is important.

Responsibilities

• Improve bank growth by retaining customers across Retail and Third-Party Banking channels.
• Deepen relationships through holistic conversations and identify customer solutions.
• Collaborate with Retail, Third Party and internal teams to achieve exceptional customer outcomes.

Skills

Lending experience

Customer service

Relationship building

Virtual teamwork

Lending products knowledge

Tools

LINX

3270

C360

Valex

Job description

Bendigo Bank is hiring a Home Lending Retention Specialist to nurture and grow customer relationships, with a focus on keeping clients by offering tailored lending options. You will conduct holistic conversations and collaborate with multiple teams to ensure customers stay engaged and supported.

The role emphasizes lending product knowledge, strong service skills, and the ability to work in a hybrid environment with flexible office attendance.