Customer Relationship Advisor — Grow Impact & Trust

Bendigobank; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Health and wellbeing support

Private health insurance options

Employee Assistance Program (EAP) for您

BEN U learning university

Job summary

Bendigo Bank's Rye Community Bank (VIC) is seeking a Customer Relationship Officer to deliver an exceptional experience by meeting customers' end-to-end banking needs at Rye Community Branch. You'll help customers with enquiries, educate them about online platforms, and recommend products that fit their goals, while embracing learning opportunities and community connection in a permanent full-time role.

Join a team that values service, collaboration, and making a real difference in our local

Qualifications

• Proven ability to achieve sales results through solutions that truly meet customer's needs
• Confidence to communicate with new and existing customers face to face and over the phone
• The ability to quickly build relationships and rapport with customers and colleagues
• Eagerness to understand and share what makes our bank different
• Drive for collaboration and teamwork
• Experience in consumer lending is a plus but not essential

Responsibilities

• Deliver an exceptional customer experience by meeting customers' end-to-end banking needs.
• Assist customers with enquiries, educate them about online platforms and digital tools.
• Recommend products and services that best suit customers' goals.
• Guide customers through personalised lending solutions and credit options.
• Participate in ongoing learning and development while supporting community engagement.

Skills

Customer service

Sales achievements

Communication skills

Relationship building

Collaboration

Consumer lending

Job description

Bendigo Bank's Rye Community Bank (VIC) is seeking a Customer Relationship Officer to deliver an exceptional experience by meeting customers' end-to-end banking needs at Rye Community Branch. You'll help customers with enquiries, educate them about online platforms, and recommend products that fit their goals, while embracing learning opportunities and community connection in a permanent full-time role.

Join a team that values service, collaboration, and making a real difference in our local