Customer Relationship Manager, Collections — Hybrid + Bonus

Credit Corp Group; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid work (3 days in office

2 days WFH after 6 months

Performance-based bonus

Structured training & qualifications

Employee wellbeing benefits

Job summary

Credit Corp Financial Services (CCFS), the consumer lending division of Credit Corp Group, is seeking a Customer Relationship Manager in Sydney. The role focuses on locating overdue accounts, understanding customer circumstances, and negotiating repayments while delivering positive business outcomes.

Backed by award-winning training and a supportive team, this position offers pathways to grow, develop communication and financial services skills, and a constructive career trajectory within Credit

Qualifications

• Strong communication skills and ability to engage customers effectively.
• Experience in customer service, contact centres, retail, hospitality or similar environments.
• Solutions-focused mindset with the ability to understand circumstances and drive positive outcomes.
• Confidence using technology and learning new systems and processes.
• Proactive approach to learning, teamwork and delivering great customer experiences.

Responsibilities

• 180 day collections on arrears balances across CCFS loan products.
• Contact and relocate customers to establish communication, investigate balances and understand circumstances.
• Negotiate sustainable repayment arrangements aligned with customer needs and business goals.
• Build trust and rapport with customers through professional, empathetic conversations.
• Analyse account information to identify the most appropriate resolution strategy.
• Contribute to team performance by achieving targets and delivering positive customer outcomes.

Skills

Strong communication

Customer-focused mindset

Solutions-focused

Tech-savvy

Teamwork & learning

Job description

Credit Corp Financial Services (CCFS), the consumer lending division of Credit Corp Group, is seeking a Customer Relationship Manager in Sydney. The role focuses on locating overdue accounts, understanding customer circumstances, and negotiating repayments while delivering positive business outcomes.

Backed by award-winning training and a supportive team, this position offers pathways to grow, develop communication and financial services skills, and a constructive career trajectory within Credit