Collections Officer - Consumer Lending

Credit Corp Group; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid work (3 days in office

2 days WFH after 6 months

Performance-based bonus

Structured training & qualifications

Employee wellbeing benefits

Job summary

Credit Corp Financial Services (CCFS), the consumer lending division of Credit Corp Group, is seeking a Customer Relationship Manager in Sydney. The role focuses on locating overdue accounts, understanding customer circumstances, and negotiating repayments while delivering positive business outcomes.

Backed by award-winning training and a supportive team, this position offers pathways to grow, develop communication and financial services skills, and a constructive career trajectory within Credit

Qualifications

• Strong communication skills and ability to engage customers effectively.
• Experience in customer service, contact centres, retail, hospitality or similar environments.
• Solutions-focused mindset with the ability to understand circumstances and drive positive outcomes.
• Confidence using technology and learning new systems and processes.
• Proactive approach to learning, teamwork and delivering great customer experiences.

Responsibilities

• 180 day collections on arrears balances across CCFS loan products.
• Contact and relocate customers to establish communication, investigate balances and understand circumstances.
• Negotiate sustainable repayment arrangements aligned with customer needs and business goals.
• Build trust and rapport with customers through professional, empathetic conversations.
• Analyse account information to identify the most appropriate resolution strategy.
• Contribute to team performance by achieving targets and delivering positive customer outcomes.

Skills

Strong communication

Customer-focused mindset

Solutions-focused

Tech-savvy

Teamwork & learning

Job description

• Sydney CBD location, a short walk from Wynyard station, Barangarooprecinct and local shops and eateries
• Earn uncapped monthly bonuses + more incentives and perks

In this role you’ll be working for Credit Corp Financial Services (CCFS) who are the consumer lending division of Credit Corp Group. Through our range of customer-focused lending products, we help customers access fair, responsible and transparent credit solutions that support their financial needs.

About your new role
As a Customer Relationship Manager, you'll find and contact customers with overdue accounts to understand their circumstances, investigate outstanding balances and negotiate suitable repayments. Through effective communication and problem solving, you'll help customers find solutions while supporting positive business outcomes.

Backed by award winning training, a supportive team and clear pathways to grow. You’ll develop strong communication, negotiation and financial services skills that can launch a long-term career.

What your new job involves

• 180 day collections on arrears balances across CCFS loan products


• Contact and relocate customers to establish communication, investigate outstanding balances and understand their circumstances


• Negotiate sustainable repayment arrangements that align with customer needs and business objectives


• Build trust and rapport with customers through professional and empathetic conversations


• Analyse account information to identify the most appropriate resolution strategy


• Contribute to team performance by achieving targets and delivering positive customer outcomes

Who You Are
You don’t need collections experience, many of our leaders started in this role. What matters is your drive and your ability to connect with people

• Prior experience in customer service, contact centres, retail, hospitality, sales or another customer-focused environment where communication and resilience are essential


• Strong communication skills with the ability to build rapport and navigate challenging conversations


• A solutions-focused mindset with the ability to understand individual circumstances and identify positive outcomes


• Confidence using technology and learning new systems and processes


• A proactive approach to learning, teamwork and delivering great customer experiences

What We Can Offer You
We offer a range of benefits designed to support your career, wellbeing and life outside of work, including:

• Flexible hybrid working arrangements (3 days office, 2 days WFH after 6 months) and a Dress for Your Day culture


• Performance-based bonus and incentive opportunities


• Structured training, nationally recognised qualifications and genuine career progression opportunities


• Employee Assistance Program (EAP), discounted health insurance and wellbeing benefits


• Paid volunteering leave, additional leave purchase options and other lifestyle benefits


• Complimentary breakfast, fresh fruit and employee discounts


• Convenient end of Trip Facilities, including bicycle storage and showers

About Us
Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. With more than 2,200 employees across Australia, New Zealand, the United States, the United Kingdom and the Philippines, we help customers navigate financial challenges through responsible debt purchasing, collections and consumer lending solutions. Our focus is on creating better outcomes for customers while providing rewarding career opportunities for our people.

At Credit Corp we are committed to building a diverse, inclusive and supportive workplace where everyone feels valued and has the opportunity to succeed. We welcome applications from people of all backgrounds, cultures and experiences, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community, people of all ages and people living with disability.