Collections-Focused Customer Relationship Manager

Credit Corp; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid working (3 days in office, 2 at

Performance-based bonuses

Career progression

Employee Wellbeing benefits

Volunteer leave

Job summary

Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. Based in Sydney, the Customer Relationship Manager role focuses on locating customers with overdue accounts, negotiating repayments and improving outcomes.

You will join a supportive team with award-winning training and clear pathways to grow your career. You'll handle intensive conversations, build rapport, and use technology to manage cases, with hybrid working

Qualifications

• Strong communication and problem-solving abilities.
• Ability to build rapport and handle challenging conversations.
• Adaptability and outcome-focused mindset in a fast-paced environment.
• Resilience and professionalism in customer interactions.

Responsibilities

• Handle 180-day collections on CCFS loan products.
• Contact customers to understand circumstances and investigate balances.
• Negotiate sustainable repayment arrangements.
• Build trust with customers through empathetic conversations.
• Analyze account information to identify optimal resolutions.
• Contribute to team targets and positive outcomes.

Skills

Communication

Negotiation

Customer service

Resilience

CRM software

Tools

CRM software

Job description

Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. Based in Sydney, the Customer Relationship Manager role focuses on locating customers with overdue accounts, negotiating repayments and improving outcomes.

You will join a supportive team with award-winning training and clear pathways to grow your career. You'll handle intensive conversations, build rapport, and use technology to manage cases, with hybrid working