Customer Relationship Manager – Collections (Mon–Fri, Sydney CBD)

Credit Corp Group; Sydney; Híbrido; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid working

Bonuses and incentives

Nationally recognised qualifications

Employee Assistance Program

Volunteer leave

Wellbeing benefits

Staff breakfast and discounts

Shower facilities and bike storage

Descripción de la vacante

Credit Corp Group in Sydney is seeking a Customer Relationship Manager to contact customers with overdue accounts, understand their circumstances and negotiate repayments. The role offers a Monday to Friday schedule with training and a clear path to professional growth.

You'll build strong communication, negotiation and financial service skills through supported development, with a flexible hybrid work setup and opportunities to earn bonuses based on performance.

Formación

• Experience in customer service or contact centres is preferred.
• Strong communication skills and ability to navigate challenging conversations.
• Solutions-focused mindset to understand circumstances and reach positive outcomes.
• Comfort with using technology and learning new systems.

Responsabilidades

• Contact and relocate customers to establish communication and understand circumstances.
• Negotiate sustainable repayment arrangements aligned with customer needs.
• Build trust with customers through professional conversations.
• Analyse account information to identify the best resolution.
• Contribute to team performance by meeting targets and delivering positive outcomes.

Conocimientos

Communication

Negotiation

Empathy

Resilience

Problem Solving

Customer Service

Descripción del empleo

Credit Corp Group in Sydney is seeking a Customer Relationship Manager to contact customers with overdue accounts, understand their circumstances and negotiate repayments. The role offers a Monday to Friday schedule with training and a clear path to professional growth.

You'll build strong communication, negotiation and financial service skills through supported development, with a flexible hybrid work setup and opportunities to earn bonuses based on performance.