In-Store Tech & Service Specialist — Customer-First (FT/PT)

Optus; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts on Optus products

Connected Day

Diversity networks

Counselling services

Parental leave

Job summary

Optus is seeking a friendly Retail Service Consultant to join our Munno Para team in a full time or part time capacity. Be the face of Optus, delivering standout customer experiences with optimism, curiosity and care, while building product knowledge to guide customers to the right tech solutions.

You’ll work in a welcoming, customer-first environment, support teammates during busy periods and help create memorable moments for every visitor, using empathy and clear communication.

Qualifications

• Customer-focused and friendly demeanor.
• Ability to explain tech solutions in simple terms.
• Willingness to work in a store environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer focus

People skills

Job description

Optus is seeking a friendly Retail Service Consultant to join our Munno Para team in a full time or part time capacity. Be the face of Optus, delivering standout customer experiences with optimism, curiosity and care, while building product knowledge to guide customers to the right tech solutions.

You’ll work in a welcoming, customer-first environment, support teammates during busy periods and help create memorable moments for every visitor, using empathy and clear communication.