Customer-Centric Retail Tech Advisor – Full-Time

Singtel; Cumberland; On-site; Confidential; Full time

Benefits offered by this job

Discounts

Paid Connected Day

Counselling services

Parental leave

Job summary

Optus Merrylands is seeking a Customer-Focused Retail Service Consultant for a Full-Time role. You will be the face of Optus, delivering standout customer experiences through optimism, curiosity and genuine care, helping people feel connected from the moment they walk in.

As you build product knowledge across our tech solutions, you will listen to questions, explain options clearly, and tailor personalised solutions to each customer.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus Merrylands is seeking a Customer-Focused Retail Service Consultant for a Full-Time role. You will be the face of Optus, delivering standout customer experiences through optimism, curiosity and genuine care, helping people feel connected from the moment they walk in.

As you build product knowledge across our tech solutions, you will listen to questions, explain options clearly, and tailor personalised solutions to each customer.