Customer Learning and Development Manager

QBE Insurance Group; Newcastle; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing & counselling services

18 weeks gender-equal parental leave

Job summary

QBE Insurance Group is seeking a Customer Learning and Development Manager in Australia to design and deliver customer education programs across the Workers' Compensation team. The role will collaborate with customers, brokers, claims teams and risk specialists to connect clients with valuable insights, training and services that enhance partnerships.

Based in Sydney, Parramatta or Newcastle, the role is full-time and hybrid with flexible working.

Qualifications

• Experience designing and delivering customer education and engagement programs.
• Background in customer relationship management, business development, or other customer-facing roles.
• Experience in workers' compensation, insurance, risk, claims, or financial services is valued.
• Strong stakeholder management across customers, brokers, and internal teams.
• Excellent communication and presentation skills with workshop/training facilitation experience.
• Strong project management and organisational skills with multiple priorities.

Responsibilities

• Design and deliver customer education and engagement programs (workshops, webinars, events).
• Develop content on legislative changes, claims trends, and industry issues to build capability.
• Create targeted communications to drive awareness and engagement across education initiatives.
• Partner with Client Relationship Management, Risk Solutions, Claims, and Broker teams to connect customers with services.
• Support broker engagement through market insights and learning opportunities.
• Identify initiatives to improve customer outcomes and increase adoption of QBE services.

Skills

Analytical thinking

Commercial acumen

Communication

Cost management

Creativity

Critical thinking

HR (Human Resources)

Instructional design

Stakeholder management

Strategic management

Team management

Job description

Customer Learning and Development Manager

Time Type: Full timeWorker Type: Employee

• Sydney, Parramatta or Newcastle, NSW
• Permanent role, full-time hours
• Hybrid role with flexible working arrangements

Primary Details

Time Type: Full timeWorker Type: Employee

• Sydney, Parramatta or Newcastle, NSW
• Permanent role, full-time hours
• Hybrid role with flexible working arrangements

The Opportunity

We're looking for an experienced and passionate Customer Learning & Development Manager to join our Workers' Compensation team. In this role, you'll develop and deliver customer education programs that build capability, strengthen relationships, and support better claims and risk management outcomes. Working closely with customers, brokers, claims teams, risk specialists, and subject matter experts, you'll connect customers with valuable insights, training, and services that help them get the most from their partnership with QBE.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Design and deliver customer education and engagement programs, including workshops, webinars, and events.
• Develop content focused on legislative changes, claims trends, and emerging industry issues to build customer capability.
• Create targeted communications that drive awareness, participation, and engagement across education and training initiatives.
• Partner with Client Relationship Management, Risk Solutions, Claims, and Broker teams to connect customers with value-added services and specialist expertise.
• Support broker engagement through market insights, business updates, and learning opportunities.
• Identify and deliver initiatives that improve customer outcomes, increase adoption of QBE services, and strengthen customer and broker advocacy.

About You

• Experience designing and delivering customer education and engagement programs, with a background in customer relationship management, business development, or other customer-facing roles.
• Experience in workers' compensation, insurance, risk, claims, or financial services will be highly regarded.
• Strong stakeholder management skills, with the ability to build and maintain relationships across customers, brokers, and internal teams.
• Excellent communication and presentation skills, with experience facilitating workshops, training sessions, or events.
• Strong project management and organisational skills, with the ability to manage multiple initiatives and priorities.
• Passionate about delivering exceptional customer outcomes and creating meaningful engagement experiences.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance.
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
• 18 weeks' gender-equal flexible leave for all new parents, including paid super.

To learn more about benefits of working with us, click here .

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognized for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here .

Skills

Analytical Thinking, Commercial Acumen, Communication, Cost Management, Creativity, Critical Thinking, Human Resources (HR), Instructional Design, Intentional collaboration, Managing performance, Regulatory Compliance, Stakeholder Management, Strategic Management, Team Management, Waterfall Model Application Close Date: 03/11/2026 11:59 PM

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***email_hidden*** .

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.