Case Manager

QBE Insurance Group; Newcastle; Hybrid; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching and support

18 weeks gender-equal leave

Job summary

QBE Insurance Group is seeking an experienced Case Manager to oversee a portfolio of workers’ compensation claims from our Nominal Insurer team. The role focuses on delivering empathetic, timely outcomes for injured workers while coordinating with employers and service providers for safe return-to-work results.

You’ll apply workers’ compensation knowledge in a collaborative, customer-centric environment, with a hybrid work model (2 days in office) across Parramatta, Newcastle or Lismore.

Qualifications

• Experience in workers’ compensation claims management with familiarity of legislation and processes.
• Proven ability to influence and build relationships, with clear written and verbal communication.
• Customer-centric mindset focused on positive outcomes for workers, employers and stakeholders.

Responsibilities

• Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring timely and compliant outcomes.
• Apply legislation knowledge to assess liability, coordinate treatment, and support safe return-to-work outcomes.
• Collaborate with employers, injured workers, practitioners, rehabilitation providers and internal stakeholders.

Skills

Case Management

Claims Management

Claims Settlement

Critical Thinking

Customer Service

Data Privacy

Detail-Oriented

Emotional Awareness

Insurance Policies

Collaboration

Prioritization

Problem Solving

Risk Assessments

Standards Compliance

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

Please see more information about QBE careers here

• Parramatta, Newcastle or Lismore
• Permanent, full-time position
• Hybrid working - 2 days in the office

The opportunity

We are seeking an experienced Case Manager to join our Workers’ Compensation Nominal Insurer team. As a Case Manager, you’ll be responsible for managing a portfolio of workers’ compensation claims, delivering a high quality and empathetic experience for injured workers while working closely with employers and service providers to support safe, sustainable, and timely return to work outcomes.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers.
• Apply your knowledge of the workers’ compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes.
• Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management.
• Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements.
• Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery.
• Work within a supportive, purpose driven team environment that values collaboration, capability development, and high-quality customer outcomes.

About You

• Previous experience in workers’ compensation claims management with a sound understanding of legislation and statutory claims processes.
• Strong influencing and relationship building skills, supported by clear, confident written and verbal communication.
• A customer centric mindset, focused on achieving positive outcomes for injured workers, employers, and stakeholders.
• Demonstrated resilience and sound judgement when managing complex, sensitive, or high-pressure claims scenarios.
• Strong organisational and time management skills, with the ability to manage competing priorities in a fast-paced environment.
• A proactive, growth focused attitude with a willingness to learn and contribute within a collaborative team setting.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

Rewards & Recognition

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.

If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [e-mail] .

Skills

Case Management, Claims Management, Claims Settlement, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Emotional Awareness, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 30/10/2026 11:59 PM

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.