Claims Officer

QBE Insurance Group; Newcastle; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing coaching

Career development

Job summary

QBE Insurance Group is seeking a dedicated claims professional to manage end-to-end property claims across a diverse portfolio. The role covers water damage, fire, theft and catastrophe-related events, with a strong emphasis on empathy and timely resolution.

Join a hybrid team in a supportive environment that values resilience and collaboration, offering flexibility and a pathway to contribute to impactful customer outcomes.

Qualifications

• Experience in claims, case management, customer service or financial services.

Responsibilities

• Take ownership of end-to-end property claims management across perils including water damage, fire, theft and malicious damage.
• Handle catastrophe-related claims arising from hail, cyclones, floods, bushfires and severe weather events.
• Apply case management to assess, process and resolve claims efficiently and empathetically.
• Ensure accurate, compliant processing and timely, fair outcomes for customers.

Skills

Case Management

Claims Settlement

Communication

Customer Service

Attention to Detail

Stakeholder Engagement

Decision Making

Job description

Time Type: Full timeWorker Type: Employee

• Location: Perth or Newcastle, NSW
• Type: Permanent, full-time opportunity
• Hybrid role, happy to talk flexibility

Primary Details

Time Type: Full timeWorker Type: Employee

• Location: Perth or Newcastle, NSW
• Type: Permanent, full-time opportunity
• Hybrid role, happy to talk flexibility

The opportunity

Join our Farm & Householder and Catastrophe Claims teams, where you'll manage end-to-end property claims across a diverse portfolio. From water damage and fire losses to theft, malicious damage and large-scale catastrophe events, you'll play a critical role in helping customers recover when they need us most

This hybrid role offers the chance to work autonomously while being part of a fast-paced, supportive team that values resilience, trust, and a strong work ethic.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries - which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• You will take ownership of end-to-end property claims management across a variety of perils, including water damage, fire, theft and malicious damage, as well as catastrophe-related claims arising from hail, cyclones, floods, bushfires and severe weather events.
• Apply case management expertise to assess, process, and resolve claims efficiently and empathetically.
• Handle property claims with accuracy and compliance, ensuring timely and fair outcomes for customers impacted by catastrophic events.
• Operate independently in a hybrid environment while contributing to a high-performing, collaborative team.
• Demonstrate resilience and sound judgement in a fast-paced environment.

About You

• Experience in claims, case management, customer service, banking, insurance, or broader financial services environments, with strong customer focus and the ability to manage multiple priorities.
• Demonstrated portfolio management experience, managing multiple claims or clients concurrently.
• Confident engaging with a wide range of stakeholders, with strong communication and relationship management skills.
• Proven ability to navigate competing priorities, resolve conflict, and make sound decisions in a fast-paced environment.
• High attention to detail with a strong focus on quality and compliance.
• Customer-focused mindset with experience in roles involving multiple touchpoints and service delivery.
• Excellent project management, communication and stakeholder engagement skills, with the ability to proactively remove barriers, drive accountability across all parties, and deliver timely customer outcomes.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Incl
• usion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Skills

Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Claim Handling, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 28/10/2026 11:59 PM

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***email_hidden***.