Customer Learning and Development Manager

QBE Insurance Group; Parramatta; Hybrid; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Hybrid Working

Free holistic wellbeing coaching

18 weeks gender-equal flexible leave

Zusammenfassung

QBE Insurance Group in Parramatta seeks a Customer Learning and Development Manager to design and deliver education programs for workers’ compensation customers, brokers and claims teams.

You’ll create content on legislative changes, trends and industry issues, run workshops and webinars, and collaborate with Client Relationship Management, Risk Solutions and Broker teams to lift adoption and outcomes.

Qualifikationen

• Experience designing and delivering customer education and engagement programs.
• Background in customer relationship management, business development, or other customer-facing roles.
• Experience in workers' compensation, insurance, risk, claims, or financial services is advantageous.

Aufgaben

• Design and deliver customer education and engagement programs, including workshops, webinars and events.
• Develop content on legislative changes, claims trends, and emerging industry issues to build customer capability.
• Collaborate with Client Relationship Management, Risk Solutions, Claims and Broker teams to connect customers with services.

Jobbeschreibung

Customer Learning and Development Manager

Hybrid role with flexible working arrangements

The Opportunity

We’re looking for an experienced and passionate Customer Learning & Development Manager to join our Workers’ Compensation team. In this role, you’ll develop and deliver customer education programs that build capability, strengthen relationships, and support better claims and risk management outcomes. Working closely with customers, brokers, claims teams, risk specialists, and subject matter experts, you’ll connect customers with valuable insights, training, and services that help them get the most from their partnership with QBE.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Design and deliver customer education and engagement programs, including workshops, webinars, and events.

Develop content focused on legislative changes, claims trends, and emerging industry issues to build customer capability.

Create targeted communications that drive awareness, participation, and engagement across education and training initiatives.

Partner with Client Relationship Management, Risk Solutions, Claims, and Broker teams to connect customers with value-added services and specialist expertise.

Support broker engagement through market insights, business updates, and learning opportunities.

Identify and deliver initiatives that improve customer outcomes, increase adoption of QBE services, and strengthen customer and broker advocacy.

About you

Experience designing and delivering customer education and engagement programs, with a background in customer relationship management, business development, or other customer-facing roles.

Experience in workers' compensation, insurance, risk, claims, or financial services will be highly regarded.

Strong stakeholder management skills, with the ability to build and maintain relationships across customers, brokers, and internal teams.

Excellent communication and presentation skills, with experience facilitating workshops, training sessions, or events.

Strong project management and organisational skills, with the ability to manage multiple initiatives and priorities.

Passionate about delivering exceptional customer outcomes and creating meaningful engagement experiences.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

Rewards & Recognition

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com.