Risk & Audit Manager – Claims

QBE Insurance Group; City of Parramatta; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching and confidential/g

18 weeks gender-equal flexible leave

Job summary

QBE Insurance Group is seeking a Risk and Audit Manager to cover an 8-month parental leave. Based in Sydney, Parramatta, or Newcastle, you will lead first-line risk and compliance across Nominal Insurer Claims portfolios, delivering control assurance and stakeholder collaboration.

You’ll coordinate audits, drive remediation, and maintain risk and obligation frameworks in a embedded business setting. Hybrid working is supported, with a pragmatic, proactive approach.

Qualifications

• Experience in first-line risk and compliance within financial services or insurance.
• Strong audit or controls assurance background.
• Ability to coordinate audits as auditee with internal/external auditors.
• Excellent stakeholder engagement and problem-solving skills.
• Membership or accreditation by IIA, CA, CPA, CRMA or CIA preferred.

Responsibilities

• Act as a trusted first-line risk partner, leading and coordinating activities.
• Perform controls assurance and line 1 controls testing against frameworks.
• Coordinate and oversee issue management, remediation monitoring, and risk themes.
• Support compliance registers and obligation frameworks with mapping to controls.
• Maintain Nominal Insurer RCSA, run risk workshops and link risks, controls, incidents.
• Coordinate audits and provide monthly/quarterly reporting to governance.

Skills

First-line risk

Financial services

Audit coordination

Stakeholder engagement

Professional accreditation (IIA/CA/CPA

Job description

Time Type: Full timeWorker Type: Employee

• Location: Sydney, Parramatta or Newcastle
• Type: Full time, fixed term contract from October 2026 until June 2027
• Hybrid role, Happy to talk flexible working

The opportunit y

We’re looking for a Risk and Audit Manager to join our team on an 8-month parental leave cover. This role sits within the first line of defence and plays a key part in ensuring strong risk management, compliance, and control assurance across our Nominal Insurer Claims portfolios.

Primary Details

Time Type: Full timeWorker Type: Employee

• Location: Sydney, Parramatta or Newcastle
• Type: Full time, fixed term contract from October 2026 until June 2027
• Hybrid role, Happy to talk flexible working

The opportunit y

We’re looking for a Risk and Audit Manager to join our team on an 8-month parental leave cover. This role sits within the first line of defence and plays a key part in ensuring strong risk management, compliance, and control assurance across our Nominal Insurer Claims portfolios.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new rol e

As a hands-on first-line risk and compliance lead, you’ll work closely with Claims leadership and key stakeholders to ensure contractual and regulatory obligations are effectively managed in practice. This role is embedded within the business, giving you the opportunity to influence outcomes, strengthen controls, and drive continuous improvement across Claims.

Key responsibilities include

• Act as a trusted first-line risk partner, leading and coordinating activities, providing constructive challenge and supporting business risk ownership.
• Perform controls assurance and coordinate Line 1 controls testing against the Nominal Insurer Internal Control Framework and other contractual requirements, including design and operating effectiveness assessments, evidence collection and remediation monitoring.
• Coordinate and oversee issue management, monitor remediation, challenge the adequacy of actions, and identify systemic risks and emerging themes from incidents.
• Support the maintenance of compliance registers and obligation frameworks, including mapping contractual, legislative and regulatory obligations to controls and monitoring activities.
• Maintain and improve the Nominal Insurer RCSA, facilitate risk workshops, review risk ratings and control ownership, and ensure related risks, controls, incidents and issues remain appropriately linked.
• Coordinate audit activities as the auditee and key contact for internal and external auditors, while providing clear, evidence-based monthly and quarterly reporting to support governance, risk management and leadership decision-making.

About You

We’re looking for someone who is confident operating in a first-line environment, with a strong understanding of risk and compliance within an operational setting. You’ll be comfortable working autonomously, partnering with the business, and driving outcomes in a practical and pragmatic way.

Key requirements

• Ability to work independently with limited direction and provide appropriate coaching to Claims Risk or Claims team members.
• Experience in first-line risk and compliance within financial services or insurance.
• Strong background in internal or external audit or controls assurance, including experience coordinating audits as an auditee and engaging effectively with internal and external auditors.
• Ability to manage issues and remediation activities end-to-end.
• Strong stakeholder engagement, analytical and problem-solving skills, with the ability to influence, challenge and communicate clearly and concisely.
• Membership in, or accreditation by, a relevant professional body, such as IIA, CA, CPA, CRMA or CIA.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***email_hidden*** .

Skills

Commercial Acumen, Commercial Insurance, Communication, Compliance Programs, Critical Thinking, Customer Value Management, Decision Making, Evidence Collection, Financial Products, Intentional collaboration, Managing performance, Persuasion, Research Analysis, Risk Management, Stakeholder Management

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.