CTP Case Manager

QBE Insurance Group; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

QBE Insurance Group in Australia is hiring a Case Manager for the Queensland Compulsory Third Party (CTP) Claims team. You will support injured people through their recovery, coordinating services and guiding them through the claims journey in a fast-paced, collaborative environment.

The role offers hybrid working with a mix of home and office-based days, plus holistic wellbeing and family-friendly leave benefits.

Qualifications

• Experience in insurance, claims, case management, customer service or a similar environment.
• A genuine passion for helping people and delivering a positive customer experience.
• Strong communication and relationship-building skills.
• Resilient, adaptable and able to remain effective in a fast-paced environment.
• Strong organisational skills and the ability to prioritise competing tasks.
• A proactive approach to problem-solving and finding practical solutions.

Responsibilities

• Support injured people throughout their recovery journey by providing guidance, coordinating support services, and ensuring a positive claims experience.
• Deliver exceptional customer service and support throughout the claims journey.
• Manage a portfolio of claims with the guidance and support of your leaders.
• Build strong relationships with customers and stakeholders to support recovery outcomes.
• Coordinate with doctors, treatment providers and solicitors throughout the claims process.
• Develop and implement effective case management plans within legislative and compliance timeframes.
• Use your problem-solving, negotiation and decision-making skills to achieve positive claim outcomes.

Skills

Insurance experience

Claims handling

Customer service

Stakeholder management

Communication

Problem solving

Job description

Hybrid role, Happy to talk flexible working

The opportunity

We are looking for a Case Manager to join our QLD Compulsory Third Party (CTP) Claims team. In this role, you will play an important part in supporting people who have been injured in a motor vehicle accident, helping them navigate the claims process and access the support they need throughout their recovery.

As part of a collaborative and supportive team, you will build meaningful relationships with customers and stakeholders while delivering a high standard of service and care. This is a great opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and wants to develop their claims and case management expertise.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

This role focuses on supporting injured people throughout their recovery journey by providing guidance, coordinating support services, and ensuring a positive claims experience.

Deliver exceptional customer service and support throughout the claims journey.

Manage a portfolio of claims with the guidance and support of your leaders.

Build strong relationships with customers and stakeholders to support recovery outcomes.

Coordinate with doctors, treatment providers and solicitors throughout the claims process.

Develop and implement effective case management plans within legislative and compliance timeframes.

Use your problem‑solving, negotiation and decision‑making skills to achieve positive claim outcomes.

About you

Experience in insurance, claims, case management, customer service or a similar environment.

A genuine passion for helping people and delivering a positive customer experience.

Strong communication and relationship‑building skills.

Resilient, adaptable and able to remain effective in a fast‑paced environment.

Strong organisational skills and the ability to prioritise competing tasks.

A proactive approach to problem‑solving and finding practical solutions.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

18 weeks’ gender-equal flexible leave for all new parents, including paid super

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com.