Customer Education & Engagement Leader

QBE Insurance Group; Newcastle; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing & counselling services

18 weeks gender-equal parental leave

Job summary

QBE Insurance Group is seeking a Customer Learning and Development Manager in Australia to design and deliver customer education programs across the Workers' Compensation team. The role will collaborate with customers, brokers, claims teams and risk specialists to connect clients with valuable insights, training and services that enhance partnerships.

Based in Sydney, Parramatta or Newcastle, the role is full-time and hybrid with flexible working.

Qualifications

• Experience designing and delivering customer education and engagement programs.
• Background in customer relationship management, business development, or other customer-facing roles.
• Experience in workers' compensation, insurance, risk, claims, or financial services is valued.
• Strong stakeholder management across customers, brokers, and internal teams.
• Excellent communication and presentation skills with workshop/training facilitation experience.
• Strong project management and organisational skills with multiple priorities.

Responsibilities

• Design and deliver customer education and engagement programs (workshops, webinars, events).
• Develop content on legislative changes, claims trends, and industry issues to build capability.
• Create targeted communications to drive awareness and engagement across education initiatives.
• Partner with Client Relationship Management, Risk Solutions, Claims, and Broker teams to connect customers with services.
• Support broker engagement through market insights and learning opportunities.
• Identify initiatives to improve customer outcomes and increase adoption of QBE services.

Skills

Analytical thinking

Commercial acumen

Communication

Cost management

Creativity

Critical thinking

HR (Human Resources)

Instructional design

Stakeholder management

Strategic management

Team management

Job description

QBE Insurance Group is seeking a Customer Learning and Development Manager in Australia to design and deliver customer education programs across the Workers' Compensation team. The role will collaborate with customers, brokers, claims teams and risk specialists to connect clients with valuable insights, training and services that enhance partnerships.

Based in Sydney, Parramatta or Newcastle, the role is full-time and hybrid with flexible working.