Customer-Focused Corporate Support Officer Canberra

National Indigenous Australians Agency; Canberra; On-site; AUD 60,000 - 85,000; Full time

Job summary

The National Indigenous Australians Agency in Canberra, ACT is seeking APS Level 3/4 Corporate Support Officers to deliver responsive and professional corporate services across employee enquiries, workplace and concierge services, mail and switchboard operations, and HR-related support.

You will balance customer needs with policy requirements, manage enquiries, maintain records, and contribute to service improvements in a fast-paced environment, collaborating with colleagues and stakeholders.

Qualifications

• Strong customer service and communication skills.
• Ability to build positive working relationships and collaborate effectively.
• Good organisational skills and attention to detail.
• Experience using service-management systems and Office 365.
• Ability to adapt to changing priorities and manage competing tasks.
• Resilience and ability to remain calm under pressure in a busy environment.
• Collaborative approach and willingness to contribute to team success.
• Cultural capability and commitment to culturally safe, inclusive and professional service delivery in line with APS values.
• Positive attitude and willingness to learn.

Responsibilities

• Manage employee and stakeholder enquiries across service systems as a first point of contact.
• Deliver concierge, visitor and workplace services.
• Research and respond to HR, payroll, and corporate services enquiries with accurate advice.
• Maintain records, registers, procedures and knowledge material.
• Connect employees with appropriate services and contribute to a positive customer experience.
• Use systems such as Office 365, Aurion and the Agency Service Portal to manage enquiries and requests.
• Support onboarding, employee movements and offboarding activities.
• Collate and review information for operational reports.
• Identify recurring service issues and suggest improvements.
• Provide procedural guidance and mentoring to colleagues.

Skills

Customer service

Communication skills

Teamwork

Organisation

Tools

Office 365

Aurion

Agency Service Portal

Job description

The National Indigenous Australians Agency in Canberra, ACT is seeking APS Level 3/4 Corporate Support Officers to deliver responsive and professional corporate services across employee enquiries, workplace and concierge services, mail and switchboard operations, and HR-related support.

You will balance customer needs with policy requirements, manage enquiries, maintain records, and contribute to service improvements in a fast-paced environment, collaborating with colleagues and stakeholders.