Customer-Focused Admin & Service Officer

Cleanaway Waste Management; Bunbury; Vor Ort; AUD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

Paid parental leave

Employee share program

Salary packaging

Private health insurance discounts

Employee Assistance Program

Company discounts

Zusammenfassung

Cleanaway Waste Management is seeking an Administration & Customer Service Officer in Bunbury, WA. You will be a key contact for customers, providing exceptional service while supporting day-to-day operations, handling enquiries, resolving issues, and maintaining accurate records.

You’ll work in a collaborative team, stay organised under pressure, and contribute to a positive customer-focused environment. The role emphasizes initiative, attention to detail and strong relationship building.

Qualifikationen

• Previous experience in customer service, administration or a similar customer-facing role.
• Strong communication and interpersonal skills, with the confidence to engage with a wide range of customers and stakeholders.
• A proactive, solutions-focused approach and the ability to handle customer enquiries and complaints professionally.
• Excellent organisational skills, attention to detail and the ability to manage competing deadlines.

Aufgaben

• Deliver friendly, professional and efficient customer service and administrative support across allocated contracts and sites.
• Manage incoming calls and customer enquiries, providing accurate information and timely solutions.
• Take ownership of customer concerns and complaints, resolving issues wherever possible and escalating complex matters when required.
• Build and maintain strong working relationships with customers, operational teams and internal stakeholders.
• Assist with invoicing enquiries, process BPAY payments and maintain accurate customer records and system updates.
• Manage competing priorities while meeting customer service KPIs, response times and administrative deadlines.
• Identify opportunities to improve processes and contribute to a positive, customer-focused team environment.

Kenntnisse

Customer service

Administration

Communication

MS Office

Organisational skills

Multitasking

Problem solving

Tools

Microsoft Office

Jobbeschreibung

Cleanaway Waste Management is seeking an Administration & Customer Service Officer in Bunbury, WA. You will be a key contact for customers, providing exceptional service while supporting day-to-day operations, handling enquiries, resolving issues, and maintaining accurate records.

You’ll work in a collaborative team, stay organised under pressure, and contribute to a positive customer-focused environment. The role emphasizes initiative, attention to detail and strong relationship building.