Flexible Admin & Customer Service Specialist

Cleanaway Careers; Bunbury; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Paid parental leave

Employee share program

Salary packaging

Private health insurance discounts

Employee Assistance Program

Company discounts

Job summary

Cleanaway in Bunbury, WA seeks an Administration & Customer Service Officer to deliver friendly service and robust administrative support across contracts and sites. You will handle calls, inquiries and complaints, maintain records and support invoicing processes within a collaborative team environment.

The role requires organised, proactive professionals with strong communication skills and the ability to balance multiple tasks while meeting KPIs.

Qualifications

• Experience in customer service, administration or a similar role.
• Strong communication and interpersonal skills with the ability to engage a wide range of customers and stakeholders.
• Proactive, solutions-focused approach and ability to handle inquiries professionally.
• Excellent organisational skills and the ability to manage competing deadlines.
• Intermediate Microsoft Office skills and quick to learn new systems.
• Collaborative mindset and commitment to delivering a positive customer experience.
• Experience with invoicing, payment processing or customer management systems is advantageous.

Responsibilities

• Deliver friendly, professional and efficient customer service and administrative support across allocated contracts and sites.
• Manage incoming calls and customer enquiries, providing accurate information and timely solutions.
• Take ownership of customer concerns and complaints, resolving issues wherever possible and escalating complex matters when required.
• Build and maintain strong working relationships with customers, operational teams and internal stakeholders.
• Assist with invoicing enquiries, process BPAY payments and maintain accurate customer records and system updates.
• Manage competing priorities while meeting customer service KPIs, response times and administrative deadlines.
• Identify opportunities to improve processes and contribute to a positive, customer-focused team environment.

Skills

Customer service

Administration

Problem solving

Communication

Organisation

Tools

Outlook

Word

Excel

Job description

Cleanaway in Bunbury, WA seeks an Administration & Customer Service Officer to deliver friendly service and robust administrative support across contracts and sites. You will handle calls, inquiries and complaints, maintain records and support invoicing processes within a collaborative team environment.

The role requires organised, proactive professionals with strong communication skills and the ability to balance multiple tasks while meeting KPIs.