Flexible Admin & Customer Service Specialist

Cleanaway; Bunbury; Presencial; AUD 55.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Career growth opportunities

Supportive team

Flexible working arrangements

Employee benefits: paid parental leave

Resumo da vaga

Cleanaway in Bunbury, WA is seeking an Administration & Customer Service Officer to be the main contact for customers and support day-to-day operations with accurate record keeping. You will handle enquiries, resolve issues, and coordinate administrative tasks across contracts and sites.

Join a collaborative team where initiative and attention to detail are valued. The role requires strong communication, multi-tasking, and a proactive approach to service delivery.

Qualificações

• Experience in customer service, administration or a similar customer-facing role.
• Strong communication and interpersonal skills with the confidence to engage with a wide range of customers and stakeholders.
• A proactive, solutions-focused approach and the ability to handle customer enquiries and complaints professionally.
• Excellent organisational skills, attention to detail and the ability to manage competing deadlines.
• Experience with invoicing, payment processing or customer management systems will be highly regarded.

Responsabilidades

• Deliver friendly, professional and efficient customer service and administrative support across allocated contracts and sites.
• Manage incoming calls and customer enquiries, providing accurate information and timely solutions.
• Take ownership of customer concerns and complaints, resolving issues wherever possible and escalating complex matters when required.
• Build and maintain strong working relationships with customers, operational teams and internal stakeholders.
• Assist with invoicing enquiries, process BPAY payments and maintain accurate customer records and system updates.
• Manage competing priorities while meeting customer service KPIs, response times and administrative deadlines.
• Identify opportunities to improve processes and contribute to a positive, customer-focused team environment.

Conhecimentos

Customer service

Communication

Ferramentas

Microsoft Office

Outlook

Descrição da vaga

Cleanaway in Bunbury, WA is seeking an Administration & Customer Service Officer to be the main contact for customers and support day-to-day operations with accurate record keeping. You will handle enquiries, resolve issues, and coordinate administrative tasks across contracts and sites.

Join a collaborative team where initiative and attention to detail are valued. The role requires strong communication, multi-tasking, and a proactive approach to service delivery.