Part-Time Customer & Operations Support Officer

Darebin City Council; Melbourne; On-site; AUD 30,000 - 42,000; Part time

Benefits offered by this job

Supportive team environment

Professional development

Collaborative workplace culture

Meaningful community impact

Job summary

Darebin City Council is seeking two Customer and Operations Management Officers to provide administrative, systems and customer service support across Operations & Waste and Natural & Civic Spaces. The roles are permanent part-time (2 x 0.5 FTE) based at the Reservoir Operations Centre in Melbourne.

Working in a fast-paced environment, you will deliver high-quality service, manage workflows, maintain records, and support procurement and meetings, helping council deliver services to the community

Qualifications

• Experience providing customer service and administration support in a team environment.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Proficiency with databases, CRM systems or operational management systems.

Responsibilities

• Provide high-quality customer service to residents, contractors and internal stakeholders.
• Manage correspondence, requests, work orders and workflows across Council systems.
• Maintain accurate records and data across customer, asset, finance and operational platforms.
• Support meetings, procurement activities and general office administration.
• Assist operational teams by ensuring information and processes are delivered accurately and efficiently.

Skills

Customer service

Administration support

Organisational skills

Microsoft Office

Communication skills

Tools

CRM systems

Databases

Operational management systems

Job description

Darebin City Council is seeking two Customer and Operations Management Officers to provide administrative, systems and customer service support across Operations & Waste and Natural & Civic Spaces. The roles are permanent part-time (2 x 0.5 FTE) based at the Reservoir Operations Centre in Melbourne.

Working in a fast-paced environment, you will deliver high-quality service, manage workflows, maintain records, and support procurement and meetings, helping council deliver services to the community