Business Concierge & Growth Advisor | Hybrid & Flexible

Council Jobs; Melbourne; Hybrid; AUD 101,000 - 114,000; Full time

Benefits offered by this job

Attractive remuneration

Flexible working

Study assistance

Corporate discounts

Job summary

City of Melbourne is seeking a Business Concierge Officer within the Economic Development, International & Investment branch. You will help businesses start, operate, or grow in Melbourne, guiding permit/regulatory steps and connecting them with Council services and support programs.

The role emphasises exceptional customer service, relationship management, and clear communication to diverse stakeholders, with hybrid working options and a commitment to diversity and growth.

Qualifications

• Customer-focused principles and services delivery are essential.
• Understanding of economic and industry sectors is desirable.
• Strong written, interpersonal and verbal communication skills.
• Excellent relationship-building across diverse stakeholders and expectations.
• Outstanding time management and prioritisation to handle multiple requests.

Responsibilities

• Provide guidance and support to businesses starting, operating or growing within the City of Melbourne.
• Assist clients to navigate permit and regulatory requirements and access Council services.
• Mentor and deliver business support programs as part of the Business Concierge team.
• Engage with a diverse range of stakeholders and maintain proactive communication.

Skills

Customer service

Relationship management

Communication

Time management

Problem solving

Stakeholder management

Education

Degree in business / engagement

Tools

CRM software

Job description

City of Melbourne is seeking a Business Concierge Officer within the Economic Development, International & Investment branch. You will help businesses start, operate, or grow in Melbourne, guiding permit/regulatory steps and connecting them with Council services and support programs.

The role emphasises exceptional customer service, relationship management, and clear communication to diverse stakeholders, with hybrid working options and a commitment to diversity and growth.