Customer-First Tech Retail Specialist

Singtel; Western Australia; On-site; Confidential; Full time

Benefits offered by this job

Exclusive discounts and customerPerks

Global partner discounts

Job summary

Optus is seeking a positive, customer‑focused Retail Service Consultant to join our Claremont team in a full‑time capacity. If you love helping people and thrive in a supportive environment, we’d love to have you on board.

You’ll build product knowledge across tech solutions and help customers find personalised, simple solutions while contributing to a welcoming store culture and supporting peak periods.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a positive, customer‑focused Retail Service Consultant to join our Claremont team in a full‑time capacity. If you love helping people and thrive in a supportive environment, we’d love to have you on board.

You’ll build product knowledge across tech solutions and help customers find personalised, simple solutions while contributing to a welcoming store culture and supporting peak periods.