Customer-Focused Tech Retail Consultant

Optus Enterprise; City Of Stirling; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Optus is seeking a positive, customer‑focussed Retail Consultant to join the Innaloo team in a Full‑Time capacity. If you love helping people and bring energy to every conversation, we’d love to have you on board.

As the face of Optus, you’ll build strong product knowledge and explain tech solutions in a friendly, accessible way. You’ll understand customer needs, deliver personalised solutions, and support inquiries with empathy, calm de‑escalation and clear communication while helping create a

Responsabilidades

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Descripción del empleo

Optus is seeking a positive, customer‑focussed Retail Consultant to join the Innaloo team in a Full‑Time capacity. If you love helping people and bring energy to every conversation, we’d love to have you on board.

As the face of Optus, you’ll build strong product knowledge and explain tech solutions in a friendly, accessible way. You’ll understand customer needs, deliver personalised solutions, and support inquiries with empathy, calm de‑escalation and clear communication while helping create a