Customer-Focused Tech Solutions Consultant

Optus; Western Australia; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive remuneration

Employee discounts

Connected Day

Diversity & inclusion networks

Counselling services

Parental leave

Job summary

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers daily across mobile, broadband and digital experiences that help people feel more connected. We’re seeking a positive, customer‑focused Retail Service Consultant to join our Claremont team in a Full‑Time capacity.

If you love helping people, thrive in a supportive team, and bring energy to every conversation, we’d love to have you on board. At Optus, you’ll feel connected to what matters.

Qualifications

• Customer service excellence and friendly communication.
• Ability to learn and explain tech solutions clearly.
• Strong listening skills and empathy.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer‑first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Product knowledge

Active listening

Problem solving

Teamwork

Job description

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers daily across mobile, broadband and digital experiences that help people feel more connected. We’re seeking a positive, customer‑focused Retail Service Consultant to join our Claremont team in a Full‑Time capacity.

If you love helping people, thrive in a supportive team, and bring energy to every conversation, we’d love to have you on board. At Optus, you’ll feel connected to what matters.