Customer-Centric Tech Solutions Specialist

Optus Enterprise; Western Australia; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Connected Day annually

Counselling services 24/7

Parental leave (up to 14 weeks)

Job summary

Optus is seeking a Retail Service Consultant for our Claremont team in a full-time capacity. You will be the face of Optus, delivering standout customer experiences with optimism and genuine care.

Build expertise across our range of tech solutions, explain them in simple terms, and tailor solutions to customer needs. You will stay adaptable, support the team during peak periods, and help create memorable in-store experiences for every visitor.

Qualifications

• Customer-focused retail experience or willingness to learn
• Excellent communication and active listening skills
• Ability to explain technical information in simple terms
• Comfort handling multiple enquiries with patience and care

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Build product knowledge across tech solutions and explain them clearly.
• Understand customer needs and deliver personalised Optus solutions.
• Handle enquiries with empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer-first store environment and support team goals.

Skills

Customer service

Communication

Product knowledge

Empathy

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Optus is seeking a Retail Service Consultant for our Claremont team in a full-time capacity. You will be the face of Optus, delivering standout customer experiences with optimism and genuine care.

Build expertise across our range of tech solutions, explain them in simple terms, and tailor solutions to customer needs. You will stay adaptable, support the team during peak periods, and help create memorable in-store experiences for every visitor.