Customer Experience Specialist: Store & Online Fulfillment

The Good Guys; Western Australia; Hybrid; AUD 34,000 - 44,000; Full time

Job summary

The Good Guys in Western Australia is seeking a Customer Service Team Member to support store operations and deliver a sales-focused experience. You will handle cash, assist with multi-channel fulfillment, answer calls and enquiries, and contribute to promotional activities while upholding store standards.

Join a team that values customer service excellence and provides ongoing training, development opportunities, and a welcoming work environment in a hybrid retail setting.

Qualifications

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results, even under tough circumstances.
• Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.

Responsibilities

• Deliver effective store administration in line with standard procedures, including:
• Cash handling and tendering transactions
• Store multi-channel fulfilment and stock integrity
• Telephone management and enquiries
• Marketing and promotional activity
• Contribute to financial performance through effective inventory management and management of controllable expenses.
• Manage all sales channel fulfilment in line with procedures.
• Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
• Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
• Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.

Skills

Customer focus

Drives results

Self-awareness

Job description

The Good Guys in Western Australia is seeking a Customer Service Team Member to support store operations and deliver a sales-focused experience. You will handle cash, assist with multi-channel fulfillment, answer calls and enquiries, and contribute to promotional activities while upholding store standards.

Join a team that values customer service excellence and provides ongoing training, development opportunities, and a welcoming work environment in a hybrid retail setting.