Retail Customer Experience Specialist

JB Hi-Fi & The Good Guys; Ballina Shire; In loco; AUD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

The Good Guys is seeking a Customer Service Team Member to support store operations and deliver a sales-focused experience for customers across our store and channels.

Reporting to the Customer Service Manager, you will handle cash, enquiries, and promotional activities, while building product knowledge and contributing to a positive, high-service culture with flexible, hybrid options for eligible roles.

Competenze

• Customer-focused role requiring strong service mindset.
• Ability to handle enquiries and resolve issues professionally.
• Willingness to learn and develop product knowledge.

Mansioni

• Deliver effective store administration in line with standard procedures.
• Cash handling and tendering transactions.
• Store multi-channel fulfilment and stock integrity.
• Telephone management and enquiries.
• Marketing and promotional activity.
• Contribute to financial performance through inventory management and cost control.
• Manage all sales channel fulfilment in line with procedures.
• Collaborate with the team to deliver a consistent store and channel experience.
• Resolve customer complaints and queries as required.
• Contribute to brand and store experience through merchandising and presentation.
• Continuously improve sales skills and product knowledge through online platforms and development opportunities.

Conoscenze

Customer Focus

Drives Results

Self-Awareness

Descrizione del lavoro

The Good Guys is seeking a Customer Service Team Member to support store operations and deliver a sales-focused experience for customers across our store and channels.

Reporting to the Customer Service Manager, you will handle cash, enquiries, and promotional activities, while building product knowledge and contributing to a positive, high-service culture with flexible, hybrid options for eligible roles.