Customer Experience & Sales Support Associate

JB Hi-Fi & The Good Guys; Rockhampton Regional; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Sales commission

Employee discounts

Beny app

Parental leave

Hybrid working

Job summary

The Good Guys in Queensland is seeking a Customer Service Team Member to join our store operations team. Reporting to the Customer Service Manager, you will deliver retail administration, cash handling, stock control, and channel fulfilment to support a sales-driven culture and profitable growth.

You will work as part of a collaborative team, assist customers, answer enquiries, and contribute to merchandising and promotions while developing product knowledge and sales skills through available

Qualifications

• Customer-focused service mindset with a positive attitude.
• Ability to work in a fast-paced retail environment.
• Willingness to learn and develop product knowledge.

Responsibilities

• Deliver store administration and cash handling per procedures.
• Manage stock integrity and multi-channel fulfilment.
• Handle customer enquiries and resolve complaints.
• Support marketing, promotions, and in-store presentation.
• Collaborate with team to ensure a consistent customer experience.
• Continuously improve sales skills and product knowledge.

Skills

Customer focus

Sales oriented

Communication

Self-awareness

Job description

The Good Guys in Queensland is seeking a Customer Service Team Member to join our store operations team. Reporting to the Customer Service Manager, you will deliver retail administration, cash handling, stock control, and channel fulfilment to support a sales-driven culture and profitable growth.

You will work as part of a collaborative team, assist customers, answer enquiries, and contribute to merchandising and promotions while developing product knowledge and sales skills through available