Hybrid Customer Service Specialist

The Good Guys; Maroochydore; Hybrid; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Parental leave (12 weeks)

Team member discounts

Employee Assistance Program

Training & development

Job summary

The Good Guys Australia is seeking a Customer Service Team Member to support store operations and deliver a sales‑focused customer experience. You will help customers, process transactions, and contribute to a smooth, friendly store environment.

Reporting to the Customer Service Manager, you will assist with stock control, channel fulfilment, promotions, and continuous personal development within a fast-paced team.

Qualifications

• Customer focused approach.
• Demonstrates results-driven mindset.
• Uses feedback to improve performance.

Responsibilities

• Deliver effective store administration and cash handling.
• Manage stock, fulfilment, and promotions adherence.
• Handle inquiries via telephone and in-store channels.
• Support marketing and promotional activity.
• Contribute to inventory control and cost management.
• Collaborate to provide a positive customer experience.

Skills

Customer focus

Results oriented

Self-awareness

Job description

The Good Guys Australia is seeking a Customer Service Team Member to support store operations and deliver a sales‑focused customer experience. You will help customers, process transactions, and contribute to a smooth, friendly store environment.

Reporting to the Customer Service Manager, you will assist with stock control, channel fulfilment, promotions, and continuous personal development within a fast-paced team.