Customer Service Team Member — Multi-Channel Sales & Growth

JB Hi-Fi & The Good Guys; Sydney; Hybrid; AUD 52,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

12 weeks paid parental leave

Employee discounts

Job summary

The Good Guys in Sydney is seeking a Customer Service Team Member to deliver store operations and customer support in a fast-paced retail environment. You will handle cash, stock, inquiries, and multi-channel fulfilment while building product knowledge and contributing to a positive sales-focused culture.

You will support merchandising and in-store presentation, and continually develop your sales skills through available training opportunities, with hybrid working where eligible.

Qualifications

• Customer focus and service orientation
• Ability to drive results and meet targets
• Self-awareness; open to feedback and development

Responsibilities

• Deliver store administration and standard procedures
• Cash handling and tendering transactions
• Store multi-channel fulfilment and stock integrity
• Telephone management and enquiries
• Marketing and promotional activity
• Manage controllable expenses and inventory to aid financial performance
• Collaborate with team to ensure a consistent store and channel experience
• Contribute to merchandising and in-store presentation
• Improve sales skills and product knowledge through training platforms

Skills

Customer focus

Drives results

Self-awareness

Job description

The Good Guys in Sydney is seeking a Customer Service Team Member to deliver store operations and customer support in a fast-paced retail environment. You will handle cash, stock, inquiries, and multi-channel fulfilment while building product knowledge and contributing to a positive sales-focused culture.

You will support merchandising and in-store presentation, and continually develop your sales skills through available training opportunities, with hybrid working where eligible.