Permanent Full-Time Member Support (Financial Services)

Concentrix; Townsville City; On-site; AUD 33,000 - 44,000; Full time

Benefits offered by this job

Paid training

Permanent role

Stable hours

Townsville location

Job summary

Concentrix is seeking a Member Support Specialist in Townsville to provide customer-focused service for our Australian Super team. The role welcomes candidates from retail or hospitality looking to move into financial services, with ongoing start dates and a stable full-time schedule.

You will help members with online access, contributions and account updates, assist with pension inquiries, and navigate multiple systems while upholding privacy and compliance standards.

Qualifications

• Strong customer service skills and ability to resolve issues calmly.
• Excellent communication, listening and problem-solving abilities.
• Ability to multitask and stay organized in a high-volume environment.

Responsibilities

• Assist members with online access, contributions and account updates.
• Support pension enquiries, withdrawals and investment options.
• Navigate multiple systems to resolve enquiries efficiently.
• Maintain privacy and compliance standards.
• Deliver professional, customer-focused service in a high-volume environment.

Skills

Customer service

Communication

Multitasking

Attention to detail

Tools

CRM software

Job description

Concentrix is seeking a Member Support Specialist in Townsville to provide customer-focused service for our Australian Super team. The role welcomes candidates from retail or hospitality looking to move into financial services, with ongoing start dates and a stable full-time schedule.

You will help members with online access, contributions and account updates, assist with pension inquiries, and navigate multiple systems while upholding privacy and compliance standards.