Member Support Specialist - Part-Time, Flexible Hours

Concentrix; Townsville City; On-site; AUD 16,000 - 23,000; Part time

Benefits offered by this job

Paid training

Growth opportunities

Onsite work

Job summary

Concentrix is hiring a Part-Time contact centre advisor in Townsville, Australia. You will be the first point of contact, guiding and solving real-world questions for members, via phone, chat and email.

The role includes a four-week full-time training plus two weeks of nesting support before transitioning to part-time hours. Hours are Monday to Friday, 8AM–8PM on a rotating roster; choose from 30hrs, 25hrs, 22.5hrs or 20hrs per week.

Qualifications

• Excellent communication skills across phone, chat and email.
• Ability to listen with empathy and tailor solutions.
• Comfort with navigating multiple systems and data privacy.
• High integrity and confidentiality in all interactions.

Responsibilities

• Provide outstanding service to members across phone, chat, and email
• Listen with empathy and offer tailored solutions
• Navigate multiple systems to resolve enquiries accurately
• Maintain confidentiality and professionalism in every interaction

Skills

Strong communicator

Empathy

Tech-savvy

Resilient

Positive attitude

Tools

CRM systems

Job description

Concentrix is hiring a Part-Time contact centre advisor in Townsville, Australia. You will be the first point of contact, guiding and solving real-world questions for members, via phone, chat and email.

The role includes a four-week full-time training plus two weeks of nesting support before transitioning to part-time hours. Hours are Monday to Friday, 8AM–8PM on a rotating roster; choose from 30hrs, 25hrs, 22.5hrs or 20hrs per week.