Customer Experience Specialist - Inbound Calls & Orders

Caruso's Natural Health; Sydney; Sur place; AUD 42 000 - 60 000; Temps partiel

Avantages offerts par ce poste

Casual to permanent

Free on-site parking

Résumé du poste

Caruso's Natural Health, located in Eastern Creek NSW, Australia, is seeking a motivated customer service professional for a casual to permanent role. Hours are 9 am–5 pm, Monday to Friday, with on-site parking at the Eastern Creek site.

This family-owned business values initiative, accuracy and a proactive, can-do attitude. You will handle inbound calls, process purchase orders, respond to customers by phone and email, and maintain accurate account records while supporting a growing telesales

Qualifications

• Accurate when processing customer orders.
• Able to multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• Self-motivated, proactive and able to work independently.
• Adheres to guidelines, procedures and policies.

Responsabilités

• Answer inbound calls from stakeholders.
• Receive and process purchase orders.
• Respond to customers via phone and email.
• Accurately record customer accounts and sales information.
• Support the introduction of telesales function.

Connaissances

Customer service

Telephone skills

Multitasking

Written communication

Independent worker

CRM software

Outils

CRM software

Description du poste

Caruso's Natural Health, located in Eastern Creek NSW, Australia, is seeking a motivated customer service professional for a casual to permanent role. Hours are 9 am–5 pm, Monday to Friday, with on-site parking at the Eastern Creek site.

This family-owned business values initiative, accuracy and a proactive, can-do attitude. You will handle inbound calls, process purchase orders, respond to customers by phone and email, and maintain accurate account records while supporting a growing telesales