Warehouse Customer Service Specialist - Mon-Fri, 6am-3pm

Knauf Australia; Sydney; On-site; AUD 44,000 - 47,000; Full time

Benefits offered by this job

Yearly pay review

Free onsite parking

Health insurance discounts

Job summary

Knauf Australia is hiring a Customer Service Operator in Horsley Park, NSW. Your role will include customer service across phone, email, and face-to-face channels, plus administrative tasks in a Fulfilment Center. You will support order processing and stock control while adhering to procedures.

You will work Mon-Fri 6am-3pm, with no weekends, and enjoy perks like on-site parking and annual pay reviews. SAP experience and a forklift licence are desirable assets for this frontline position.

Qualifications

• Experience in customer-facing roles within a warehouse or distribution environment.
• Proficiency with Microsoft Office and data entry.
• Forklift licence is highly desirable or willingness to obtain it.
• Strong administrative experience and attention to detail.

Responsibilities

• Assist customers face-to-face, over the phone, and via email.
• Perform data entry and manage emails.
• Pick and pack customer orders and ensure accurate processing.
• Record and report customer complaints according to procedures.
• Assist with stocktakes/inventory and maintain accurate records.
• Carry out general warehouse duties and housekeeping.

Skills

Customer service

Administration

Microsoft Office

Data entry

Forklift licence

Tools

SAP

Job description

Knauf Australia is hiring a Customer Service Operator in Horsley Park, NSW. Your role will include customer service across phone, email, and face-to-face channels, plus administrative tasks in a Fulfilment Center. You will support order processing and stock control while adhering to procedures.

You will work Mon-Fri 6am-3pm, with no weekends, and enjoy perks like on-site parking and annual pay reviews. SAP experience and a forklift licence are desirable assets for this frontline position.