Customer-Focused Reception & Admin (Casual to Part-Time)

Direct Wholesale Services; Coffs Harbour; On-site; AUD 32,000 - 40,000; Part time

Job summary

Direct Wholesale Services in Coffs Harbour, NSW is seeking a casual Receptionist/Administration/Customer Service professional to join the team. You will be the first point of contact for clients, handling inquiries and providing information about products and services while performing general administrative duties.

The role offers flexibility with the potential to move to part-time and requires strong communication, organization, and a friendly, professional demeanour.

Qualifications

• Experience in receptionist, administration or customer service roles.
• Strong written and spoken communication.
• Excellent organisational and time management abilities.
• Proficiency with Microsoft Office and reception software.
• Able to work flexibly to cover holidays and leave.

Responsibilities

• Greeting clients and visitors with professionalism and warmth.
• Answering telephone inquiries and directing calls to staff.
• Managing reception desk operations and maintaining an organised workspace.
• Processing customer inquiries and providing information about products and services.
• Performing general administrative duties including data entry, filing and record maintenance.
• Preparing and distributing correspondence and documentation.
• Supporting sales and customer service teams with administrative assistance.
• Handling customer complaints professionally and escalating issues when necessary.
• Maintaining confidentiality and adhering to company policies and procedures.

Skills

Receptionist

Customer service

Administration

Communication

Organizational skills

Tools

Microsoft Office

Reception software

Job description

Direct Wholesale Services in Coffs Harbour, NSW is seeking a casual Receptionist/Administration/Customer Service professional to join the team. You will be the first point of contact for clients, handling inquiries and providing information about products and services while performing general administrative duties.

The role offers flexibility with the potential to move to part-time and requires strong communication, organization, and a friendly, professional demeanour.