Customer Service Representative

Caruso's Natural Health; Sydney; On-site; AUD 42,000 - 60,000; Part time

Benefits offered by this job

Casual to permanent

Free on-site parking

Job summary

Caruso's Natural Health, located in Eastern Creek NSW, Australia, is seeking a motivated customer service professional for a casual to permanent role. Hours are 9 am–5 pm, Monday to Friday, with on-site parking at the Eastern Creek site.

This family-owned business values initiative, accuracy and a proactive, can-do attitude. You will handle inbound calls, process purchase orders, respond to customers by phone and email, and maintain accurate account records while supporting a growing telesales

Qualifications

• Accurate when processing customer orders.
• Able to multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• Self-motivated, proactive and able to work independently.
• Adheres to guidelines, procedures and policies.

Responsibilities

• Answer inbound calls from stakeholders.
• Receive and process purchase orders.
• Respond to customers via phone and email.
• Accurately record customer accounts and sales information.
• Support the introduction of telesales function.

Skills

Customer service

Telephone skills

Multitasking

Written communication

Independent worker

CRM software

Tools

CRM software

Job description

Caruso's Natural Health – Eastern Creek NSW

The purpose of this advertisement is to make a connection. You see, we don’t know you by name, but we know a lot about you; You are self-motivated, have a positive “Can Do” attitude, are extremely organised, you show initiative, you believe that a high performing team can achieve more than any one exceptional individual, a mature minded person who loves challenges and can’t wait for the sun to rise to take on the new day. We know you currently enjoy what you’re doing, but we know you’re looking for more. You like having the opportunity to work with a growing business with audacious goals and with others with similar ambitions and qualities.

Who are we?

Caruso's Natural Health: A Proud Australian Family Business

Founded in June 1982, Caruso's Natural Health is a 100% Australian-owned family company dedicated to providing high-quality complementary medicines, including vitamins, minerals, and herbal supplements. Our products are distributed to over 3,000 pharmacies and health food stores across Australia.

At Caruso's Natural Health, we pride ourselves on being an innovative and goal-driven company, committed to delivering natural health solutions that empower individuals to lead healthier, happier lives. Our passion for health and customer satisfaction remains central to everything we do.

What’s on offer:

• Competitive remuneration
• Current work arrangement: Casual to Permanent available
• Must be able to work 5 days - 9 am to 5 pm, Monday to Friday
• Based in Eastern Creek, with easy access via M4 or M7
• Free on-site parking

What you will do:

• Answer inbound calls from stakeholders
• Receive and process purchase orders
• Respond to customers via phone and email
• Accurately record customer accounts and sales information
• Support the introduction of telesales function

To be successful in this role, you need to:

• Be accurate when processing customer orders
• Enjoy working at a fast pace, multitasking, and managing time effectively
• Have good written and verbal communication skills
• Be effective in managing and resolving customer issues
• Work independently and proactively
• Follow communication guidelines, procedures, and policies
• Display excellent attention to detail and accuracy