Customer Experience Specialist – Multichannel Support

Pergolux Gmbh; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Ergonomic workspace

Modern laptops (Apple or Windows)

Employee events

Corporate Benefits portal

Employee discounts

27 vacation days (+1 year of service,

Job summary

Pergolux GmbH is seeking a Customer Service Agent to support customers across Australia. The role emphasizes empathy, professionalism and a solutions-focused mindset, with a strong emphasis on delivering exceptional service through multiple channels.

You will interact with internal and external stakeholders, manage priorities in a fast-paced environment, and collaborate with cross-functional teams to ensure seamless customer experiences.

Qualifications

• Proven experience in customer service handling internal and external customers
• Strong verbal communication with confident phone presence
• Excellent organizational and multitasking abilities
• Ability to stay calm and positive under pressure
• Collaborative team player aligned with PERGOLUX values

Responsibilities

• Provide outstanding customer service and support across multiple channels
• Handle customer enquiries with empathy and solutions-oriented mindset
• Maintain a professional phone manner to ensure high satisfaction
• Collaborate with cross-functional teams to deliver seamless customer experiences
• Manage competing priorities in a fast-paced environment

Skills

Customer service

Communication

Multitasking

Teamwork

Calm under pressure

Tools

Apple devices

Windows laptop

Job description

Pergolux GmbH is seeking a Customer Service Agent to support customers across Australia. The role emphasizes empathy, professionalism and a solutions-focused mindset, with a strong emphasis on delivering exceptional service through multiple channels.

You will interact with internal and external stakeholders, manage priorities in a fast-paced environment, and collaborate with cross-functional teams to ensure seamless customer experiences.