Customer Experience Specialist - Freight & 3PL

Couriers and Freight Australia; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Couriers and Freight Australia is seeking a Customer Experience Officer in Kemps Creek, NSW. You will support clients and new customers by phone and email, respond to enquiries, and help keep freight moving with a proactive, team-based approach.

You'll receive full training onsite and work alongside a supportive national team. The role values clear communication, reliability, and comfort in a busy transport environment, with Australian working rights required.

Qualifications

• Takes a proactive approach and spots what needs doing.
• Communicates clearly and professionally with customers and colleagues.
• Supports clients by phone and email.
• Reliable, organised, and comfortable in a busy environment.
• Has full Australian working rights.
• Experience in transport or 3PL is preferred.

Responsibilities

• Support clients and new customers by phone and email.
• Respond to enquiries.
• Help keep freight moving.

Skills

Proactive mindset

Clear communication

Customer service

Initiative

Organizational skills

Reliability

Tools

Microsoft Office

Google Sheets

Job description

Couriers and Freight Australia is seeking a Customer Experience Officer in Kemps Creek, NSW. You will support clients and new customers by phone and email, respond to enquiries, and help keep freight moving with a proactive, team-based approach.

You'll receive full training onsite and work alongside a supportive national team. The role values clear communication, reliability, and comfort in a busy transport environment, with Australian working rights required.