Transport Customer Experience Specialist

Followmont Transport Pty Ltd; Emerald; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Workplace discounts program

Health discounts

Wellbeing support programs

Recognition initiatives

Job summary

Followmont Transport Pty Ltd in Emerald is seeking a proactive Customer Service Officer to join our team in the transport sector. You will handle inbound calls and emails, build relationships with customers, and support daily office tasks.

The role offers a Monday to Friday schedule from 08:00 am to 04:06 pm, a collaborative team environment, and access to discounts, wellbeing programs and recognition initiatives.

Qualifications

• Excellent verbal and written communication skills with a people-first approach.
• Strong interpersonal skills and ability to build rapport with others.
• Ability to multitask and prioritise in a fast-paced environment.
• Proficiency in basic computer applications, including MS Office.
• Able to work both independently and collaboratively within a team.

Responsibilities

• Manage inbound calls and emails, addressing customer inquiries and resolving issues promptly.
• Build and maintain strong relationships with internal and external customers to meet their needs.
• Perform general office and administrative duties, including data entry and accurate record-keeping.
• Collaborate with your team to foster a positive, supportive work environment and improve customer service processes.

Skills

Verbal and written communication

Interpersonal skills

Multi-tasking

MS Office proficiency

Team player

Independent worker

Tools

MS Office

Job description

Followmont Transport Pty Ltd in Emerald is seeking a proactive Customer Service Officer to join our team in the transport sector. You will handle inbound calls and emails, build relationships with customers, and support daily office tasks.

The role offers a Monday to Friday schedule from 08:00 am to 04:06 pm, a collaborative team environment, and access to discounts, wellbeing programs and recognition initiatives.