Logistics Customer Experience Specialist

efm Logistics; Sydney; On-site; AUD 68,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Career progression

Modern office

Team events

Volunteer program

Job summary

efm Logistics is Australia’s leading 4PL provider, delivering integrated supply chain solutions with a strong focus on people, technology and innovation. A Customer Service Specialist role based in Pyrmont offers career growth, a dynamic culture and a competitive package including salary, super and bonus.

You will support day-to-day freight movements, provide insights to Account Managers and build lasting relationships with a diverse portfolio across industries.

Qualifications

• 2+ years experience in Customer Service.
• Strong written and verbal communication.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Support and manage day-to-day movement of freight within your portfolio.
• Provide insights into the movement of customer freight to Account Managers.
• Review and report on daily freight movements.
• Resolve enquiries to deliver a best customer experience.
• Escalate priority issues when required relating to accounts.
• Build long-term relationships with your account portfolio.

Skills

Customer service

Communication skills

Problem solving

Microsoft Office

Education

Tertiary qualification

Tools

Microsoft Office

Job description

efm Logistics is Australia’s leading 4PL provider, delivering integrated supply chain solutions with a strong focus on people, technology and innovation. A Customer Service Specialist role based in Pyrmont offers career growth, a dynamic culture and a competitive package including salary, super and bonus.

You will support day-to-day freight movements, provide insights to Account Managers and build lasting relationships with a diverse portfolio across industries.