Phone-Based Service Experience Pro - Freight Support

Western Parcel Express; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

Western Parcel Express is seeking a Service Experience Consultant to handle phone-based customer service for freight bookings, tracking updates and delivery queries.

You will communicate with drivers and the operations team to keep freight moving and provide clear solutions, drawing on experience in a call centre and a proactive, ownership-minded approach.

Qualifications

• Experience in phone-based customer service or call centre.
• Able to handle high call volumes.
• Proactive, ownership-minded attitude.

Skills

Phone-based CS

Job description

Western Parcel Express is seeking a Service Experience Consultant to handle phone-based customer service for freight bookings, tracking updates and delivery queries. You will communicate with drivers and the operations team to keep freight moving and provide clear solutions.

The role requires experience in a phone-based customer service or call centre, comfortable with high call volumes, and a proactive, ownership-minded attitude.

Phone-Based Service Experience Pro - Freight Support Sydney, NSW, AU